Terms & Conditions

All prices are shown in Australian dollars.

All prices include GST.

Prices do not include the delivery fee.

Please note that if you do not receive an email confirmation, your order has not been processed, please contact RHEA ROSE on (+61) 406 106 658 Orders will not be dispatched until payment in full has been received.

Please ensure your credit card number and expiry date is accurately entered into our secure online ordering system. We will endeavour to contact you as soon as possible if there are any issues, however please be advised that your order cannot be dispatched until payment has been confirmed.

To avoid delays with processing your order, please ensure that you enter the correct delivery address, Company Name were applicable and phone numbers for the recipient. Please note that a contact number is required for deliveries to a unit block /townhouse/villa.

If an incorrect address is supplied by the customer and the flowers have been delivered , the flowers will be recovered (where possible) the customer will be contacted and additional charge may apply for the re-delivery.

However if the flowers are delivered to an incorrect address and are not recovered, RHEA ROSE cannot accept any responsibility. It is the obligation of the customer to supply accurate details at the time of ordering.

If the recipient is not home when the delivery is made , the flower and gifts will be left at the recipient’s front door, if our experienced couriers deem it to be safe, otherwise the store and the customer will be contacted for further instructions, additional charges will apply.

Normal delivery times for RHEA ROSE are between 9-5pm Monday to Friday for businesses, and 9-7pm AEST for residences.  Earlier delivery times can be arranged in the case of a funeral, please call our friendly florists to confirm times on  (+61) 406 106 658.

RHEA ROSE cannot guarantee specific delivery times but will make every attempt to fulfill your request.

RHEA ROSE are unable to deliver on National Public Holidays, orders placed for these dates will automatically be delivered the next business day.

For Major events such as Valentine’s Day and Mother’s Day falling on a Sunday deliveries will be possible but may be limited to certain areas, please call to confirm.

It takes about 1-3working days to make the order. Please note that in most cases the order cannot be delivered without 24 hours notice.

Each product shown is representative of the STANDARD price, the DELUXE and PREMIUM prices indicates an increase in size and/or quantity of flowers used and the container value.

All arrangements shown are a guide to the type and style of flowers and gifts that will be delivered, flowers, containers gifts and accessories may vary according to the season and availability, or when they do not meet our high quality standards.

In some cases , products may be substituted in order to fulfill the requirements of the order selected, the items substituted will be of equivalent value or higher.

Products/colours/containers may vary in regional/interstate areas.

Cancellation of orders-should you need to cancel our order, money will be refunded less a $15 administrative fee, ONLY if you notify us before we process your order. Cancellations received when the order is made, will be charged at 80% of the total order value. We are unable to cancel orders that are already prepared and are with our couriers for delivery.

For national orders please select a deluxe size to cover extra handling fees through the petals florist network.

For international orders please call our friendly staff on (+61) 406 106 658 to arrange this service, please note that in most cases the order cannot be delivered without 48 hours notice.

We accept the following credit cards-VISA,MASTERCARD,AMERICAN EXPRESS AND DINERS CLUB.

There is no surcharge to use American Express or Diners.

Funds will be credited to RHEA INTERNATIONAL PTY. LTD. Bank Account.